As a trusted name for a wide range of security products in dubai such as CCTV cameras, biometric devices, contactless cards, time attendance systems and fingerprint identification systems only to mention a few, we have learnt from past experience that the magic mantra for success in our industry, or any other industry for that matter, happens to be a simple phrase Â customer service. It is for this reason that we have invested a significant amount of our resources in technical support including three levels of annual maintenance contracts. (AMCs).
AVI Infosys Support Packs
The AVI INFOSYS Support Pack is a value-added Annual Maintenance support program. It offers comprehensive support and maintenance services for our entire family of products at highly affordable rates. Whether it is CCTV cameras, biometric products, time attendance products or contactless cards we have installed for you in Dubai, Sharjah or any other part of the Middle East, our tech support teams can help you with both installation and maintenance. The maintenance agreement covers services provided to you or your clients at:
- Off-site locations
- On-site locations
- Client site locations
- Technical support through phone, live chat and e-mail
Maintenance services include the identification, isolation, diagnosis & rectification of all issues of any of our products and applications. Our Support Packs take the stress out of routine and non-routine maintenance and let you focus on your core business while we address maintenance and upgrade situations for you in a manner that is both professional and reliable.
5 Reasons why you should trust us for Maintenance and Technical Support
1. Total understanding of your requirements with respect to scalability and modularity
2. Industry-certified professionals with many years of hands-on experience in the installation and maintenance of all our products
3. Highly experienced team of service engineers who receive ongoing training from manufacturers each time a new product is launched
4. Round-the-clock maintenance and support of both your normal and critical installations when requested
5. Priority processing of your service requests to ensure uninterrupted performance of your security products, CCTV camera products, biometric products, time attendance systems and everything else you will purchase from us in the future.
Three Support Pack Options to choose from Support PACK Silver
Support Pack Silver is a highly affordable annual maintenance program which covers your products including installation, routine maintenance and software upgrades if applicable. Sign up for the Support Pack Silver and leave the stress to us. This Support Pack covers your on-site installation or that of your clients. Support and maintenance is provided during office hours and does not include critical and sensitive installations.
Support Pack Gold
Support Pack Gold provides 24X7X365 round-the-clock maintenance of both your normal as well as critical installation or your client’s installation. AS a Support Pack Gold customer, you will receive top priority and same day service in most situations.
Support Pack Per-call
If your company has an expert in-house technical team which can address most issues, this pay-as-you-go service is for you. Your training and installation teams are welcome to stand by and learn from our technical experts while we rectify problems at your location.
Fixed Duration Support Packs
You can also purchase 10-hour and 20-hour Support Packs from us in which you are billed for actual hours used to render service. They are valid for two years and three years respectively and can be recharged at the original cost. We provide this maintenance program for normal installations only.
Additional Services Become a Service Pack Reseller
As an AVI Infosys reseller, we encourage you to resell our Service Packs not only to address the maintenance needs of your customers, but also to benefit from a robust recurring revenue model. Please call us for more information.
Extended Warranty Services
Several manufacturers offer company-sponsored extended warranty programs. We will be happy to tell you about them if the products and services you purchase from us are covered by extended warranty programs.
Senior engineers from AVI Infosys are happy to visit your location or invite you to our corporate offices for technical training programs. No trainee group is either too large or too small for AVI Infosys. Please call or write to us and we will tailor a customized `training workshop for your technical team.
Unconditional Iron-clad Money Back Guarantee
We are so confident about the superior quality of our after-sales service and technical support that we offer you an unconditional, no questions asked money back guarantee on all our Service Packs and annual maintenance contracts. In the highly unlikely event of an issue regarding the quality of our maintenance services, simply let us know in writing and we will gladly refund the unused portion of your annual maintenance agreement on a pro-rated basis. The customary 30-day notice is required mostly as a formality. However, the unparalleled nature of our service will never require you to exercise this option