Bin Moosa Group of Companies

binmoosa case studies
Location :United Arab Emirates
Website:http://www.avi-infosysLLC
Project Launch Date:05/17/2010
No. of Terminals:1
No. of Member cards:5000

Synopsis

With the able leadership of their committed Proprietor, Mr. Sayyah Mohd Moosa Al Qubaisi, Chairman of the BIN MOOSA GROUP of companies and Partners, Bin Moosa Travels, a division of the Bin Moosa Group of Companies was established on the 01st of April 1996 with the primary purpose of providing a total travel and tours service in the United Arab Emirates.

Their staffs, some of the best in the industry can be depended upon to deliver superior customer service, which exceeds industry averages for years of experience and agency tenure. With the support from their team of professionals, their credibility among the company´s counterparts and airlines, the goodwill from their esteemed clientele and the Grace of Almighty, they propose to make Bin Moosa Travels a leader in the Travel & Tourism Operations in U.A.E.

Over the years, Bin Moosa Travels has also earned a reputation for being one of the best travel agencies in Abu Dhabi. This mentality, combined with a hands-on approach to customer service, has earned them numerous awards and a fiercely loyal following of clients who attest to their superior service capabilities. They deal with Airline Reservations, Ticketing & Tours, Hotel Bookings, Car rental, boat rental and other related services.

They are well known for their professionalism, competence, work quality and timeliness which make their slogan “Service with a Smile” significant.

Detail

For all Travel Agencies, transparency could be major factor which determine winning or losing. They may need to settle and update Bonus Points to all prestigious customers during Bill settlement. iBonus Loyalty and Prepaid System, as an off-the-shelf system, have successfully been deployed in their site with 1 Terminal and 4,050 cards.

iBonus Hybrid System managed to survive in the rugged environment and is providing required speed to finish the transactions in record time. iBonus Hybrid Terminal is used as Bonus System for Loyalty applications. iBonus Hybrid Terminal is automatically adding Bonus Points during each purchasing, even if the customers forget to bring their Loyalty Cards or are availing the facility of online and telephone booking.

For all outlets, speed and downtime could be major factors which determine winning or losing. They may need to settle and update Bonus Points to all prestigious customers during final invoice settlement. iBonus Loyalty and Prepaid System, as an off-the-shelf system, have successfully been deployed in their site with 85 Terminals and 100000 cards in record 5 Days time. iBonus System is providing obligatory rapidity to finish the dealings in record time. iBonus Terminals were used as Bonus System for Loyalty applications. iBonus Terminals were robotically adding Bonus Points during each purchasing. This way Business Owner and Customers enjoys win-win situations.

iBonus generic version has 95% of what this project is needed. Based on the core of journal database, card replacement, repair and renew and all other rugged software design, Technical Consultant team in AVI INFOSYS LLC managed to design and deploy the specification based on policies of Client.

Many customers of iBonus System find that the generic version can suit their need. Based on its robust data handling algorithm, even customization is needed, this can be done very quickly while maintaining its beauty, thereby lowering the cost of customization